SHIPPING & RETURNS

SHIPPING

Payment:
We accept PayPal, Visa, MasterCard and AMEX cards.
We care about your data, that's why we have an encryption certificate to protect them. When your card info is processed, it is completely safe, hidden even to us, we just get the payment.

Shipping:
Once your order has been placed and payment processed, your products will be shipped within 24 hours. Products listed may not necessarily be in stock and immediately available.
Our preferred courier is Sendle for items under 25kg, and Star Track for heavier items. All our products are shipped with insurance.
Allow 2/3 business days to our carriers to reach your site and you should allow 14 days to get items in, as minor delays may occour.

Cost Of Delivery:
We offer free delivery on tap mixers, mixers, showers and accessories over $150. For all the other products we charge an amount depending on the delivery location, the weight and the dimension of the item/s.

Our dynamic shipping calculator will give you the delivery cost.

Delivery instructions:
If you have specific delivery instructions, please let us know: at the end of your shopping, when you will fill the payment/delivery address area, there is the section "order confirmation" where you can type the delivery instructions.

  • If we don't receive any delivery instructions for small-medium items, the courier will leave them at the delivery address.
  • It is possible to deliver to a PO box or a parcel locker.
  • For large items it is required that you (or someone on your behalf) are at the delivery address to help/give instruction to the delivery guy during the unloading process. Large/heavy items are also deliver with a truck with hydraulic lift and palletjack.

 

RETURNS

No part of the Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.

Damaged or faulty goods:
If you receive damaged goods, please notify the delivery driver at the time of the delivery. Keep particular attention at the package and if there is any scratch/dent, refer to the delivery driver.
If you notice a problem, notify us within 24 hours from the delivery by our contact form. No claims are accepted after 24 hours as we can not determine when the damage occurred.

Faulty goods are covered by product warranty from the supplier with an after sales service support, but our team is also here to assist you.

All our products are sent in their original package, so they are factory-packed properly to avoid any kind of problem during the delivery journey.

Change of mind:
If you change your mind, you have 30 days from the purchase date to return goods. There are no handling fees, we just book a courier and you will pay the cost of the delivery to us (the delivery cost will be deducted by the refund).
The returning goods must be unpacked, unused and not damaged.

Particular ecxlusions:
Custom made items cannot be returned (you will be notified before buying these products).